Terms of Sale

These Terms of Sale govern all purchases made through Smaplies’s website. By placing an order with us, you agree to comply with and be bound by these terms. Please read them carefully before making a purchase.

1. Acceptance of Orders

All orders placed through our website are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product unavailability
• Errors in pricing or product information
• Suspected fraudulent activity
• Inability to verify payment information
• Shipping restrictions to your location

If we cancel your order, we will notify you by email and refund any payment you have made in full.

2. Prices and Payment

All prices are displayed in the currency of United Kingdom and include applicable taxes as required by law. Shipping costs are calculated and displayed during the checkout process.

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard)
• PayPal
• Shopify Payments
• Apple Pay
• Google Pay

Payment is processed at the time of order placement. For detailed information on our payment methods, please visit our Payment Methods page.

3. Order Confirmation

After placing an order, you will receive an order confirmation email. This email confirms that we have received your order but does not constitute acceptance of your order. An order is not accepted and a contract of sale is not formed until we send you a shipping confirmation email indicating that your order has been dispatched.

4. Shipping and Delivery

We offer the following shipping options:

• Standard Shipping: 2-4 business days – FREE
• Express Shipping: Not Available – Not Available

All orders are processed within 1-3 business days of payment confirmation. For complete information about our shipping policies, delivery times, and shipping restrictions, please refer to our Shipping Policy.

5. Product Availability

All products displayed on our website are subject to availability. We make every effort to maintain accurate inventory information, but occasionally items may be out of stock or discontinued without notice.

In the event that an ordered item is unavailable, we will notify you as soon as possible. You will be given the option to either:

• Wait for the item to be restocked
• Choose an alternative product
• Cancel your order and receive a full refund

6. Returns and Refunds

You have 30 days from the date of delivery to return eligible items. All returned products must be in their original condition, unused, and in their original packaging with all tags attached.

For detailed information about our return process, eligibility criteria, and refund processing times, please refer to our Refund Policy.

7. Product Warranty

All our products come with a 2 years warranty against manufacturing defects under normal use. This warranty is in addition to your statutory rights as a consumer. For complete warranty information, please visit our Warranty page.

8. Product Information

We make every effort to ensure that all product descriptions, images, specifications, and prices on our website are accurate. However, we cannot guarantee that all information is error-free. Minor variations in color, size, or appearance may occur due to differences in manufacturing, display settings, or photography.

If a product you receive does not match its description in a significant way, you are entitled to return it as described in our Refund Policy.

9. Promotions and Discount Codes

Any promotions, discount codes, or special offers are subject to specific terms and conditions which will be communicated at the time of the offer. We reserve the right to modify or withdraw any promotion at any time without notice.

For more information, please refer to our Pricing Policy.

10. Ownership of Goods

All products remain the property of Smaplies until full payment has been received and the items have been delivered to you.

11. Risk of Loss

The risk of loss and title for items purchased from our website pass to you upon delivery of the items to the carrier.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Smaplies shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your purchase or use of any products sold through our website.

Our total liability for any claim arising from or related to these Terms of Sale shall not exceed the amount paid by you for the product(s) giving rise to such claim.

13. Governing Law

These Terms of Sale are governed by and construed in accordance with the laws of United Kingdom. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of United Kingdom.

14. Changes to Terms of Sale

We reserve the right to update or modify these Terms of Sale at any time without prior notice. Changes will apply to all new orders placed after the posting of the revised Terms of Sale.

15. Contact Information

If you have any questions about our Terms of Sale, please contact our customer service team:

Email: sales@koalaz.shop
Phone: +441634409990
Address: 87 High St, Chatham ME4 4EE UK

Last updated: 2025-03-07