Processing Time

All orders are processed within 1-3 business days after receiving your order confirmation email. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.

Shipping Options

Smaplies currently offers the following shipping options:

Please note that these are estimates and not guarantees. Factors such as carrier delays, customs clearance (for international orders), and unforeseen circumstances may impact delivery times.

Shipping Confirmation & Order Tracking

You will receive a shipping confirmation email once your order has shipped containing your tracking information. The tracking information may take up to 24 hours after shipping to update in the carrier’s system.

For any questions about your shipment or to track your order, please contact us at sales@koalaz.shop.

Shipping Locations

Smaplies currently ships to most countries worldwide. However, there may be some restrictions on certain products or to certain destinations. If your country is not listed during checkout, we unfortunately do not ship to your location at this time.

For any questions regarding shipping to your specific location, please contact our customer service team at sales@koalaz.shop.

International Shipping

For international orders, please note:

• Import duties, taxes, and charges are not included in the item price or shipping costs. These charges are the buyer’s responsibility.
• Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.
• International shipments may be subject to customs inspection and delays.
• Smaplies is not responsible for delays due to customs.

For countries outside of United Kingdom, delivery typically takes 2-4 business days for standard shipping and Not Available for express shipping, plus customs clearing time.

Lost or Damaged Shipments

Smaplies is not responsible for lost or stolen packages that show as “delivered” by the carrier. If your tracking information shows that your package was delivered but you have not received it, please contact the carrier directly to file a claim.

For packages damaged during shipping, please contact us at sales@koalaz.shop within 48 hours of receiving your order. Please include photos of the damaged packaging and products.

Address Changes

If you need to change your shipping address after placing your order, please contact us as soon as possible at sales@koalaz.shop. We will do our best to accommodate your request, but we cannot guarantee that we can change the shipping address if the order has already been processed.

Shipping Insurance

All orders are shipped with basic insurance covering loss or damage during transit. Additional shipping insurance is available at an extra cost during checkout.

Contact Us

If you have any questions about our shipping policy, please contact us:

• By email: sales@koalaz.shop
• By phone: +441634409990
• By mail: 87 High St, Chatham ME4 4EE UK