Cancel Your Order
We understand that sometimes you may need to cancel an order. At Smaplies, we aim to make this process as simple and hassle-free as possible.
Order Cancellation Policy
- Orders can be cancelled within 12 hours of placement
- If your order has already shipped, please refer to our Return Policy
- Refunds for cancelled orders will be processed within 5 business days
Order Cancellation Form
Please enter your order details below to request cancellation:
Cancellation Request Received
Your cancellation request has been submitted successfully. We will process your request and send a confirmation email to your address. If eligible, your refund will be processed within 5 business days.
Frequently Asked Questions About Order Cancellation
How do I know if my order cancellation was successful?
After submitting your cancellation request, you’ll receive a confirmation email at the address provided. This email will confirm whether we were able to cancel your order.
What if my order has already shipped?
If your order has already been shipped, we cannot cancel it. In this case, you’ll need to wait for the package to arrive and then follow our return process.
How long will it take to get my refund?
Refunds for successfully cancelled orders are typically processed within 5 business days. Once processed, it may take an additional 3-5 business days for the funds to appear in your account, depending on your payment provider.
Will I be charged a cancellation fee?
No, Smaplies does not charge any cancellation fees for orders cancelled within 12 hours of placement.
Need Additional Help?
If you need assistance with your cancellation or have any other questions, please don’t hesitate to contact our customer support team:
📧 Email: sales@koalaz.shop
📞 Phone: +441634409990
Last updated: 2025-03-07